VANGUARD HELP CENTRE
Answers for the moments a shipment needs context.
Find clear explanations for tracking, parcel details, and live route maps.
Common questions
Tracking and delivery basics.
Where can I find my tracking number?
Look for the tracking reference in your dispatch confirmation.
Why does the current location differ from the destination?
The current location is the latest event recorded in the delivery network. The destination is the final delivery point, which may be reached after more route milestones.
What can I see after entering a tracking code?
The tracker presents the shipment status, current location, estimated delivery, parcel information, event history, and an animated route map.
What does the plane animation represent?
When a shipment is found, the route map animates movement from the origin to the most recently tracked location.
How does account access work?
Your account keeps shipment activity, delivery details, and preferences together.
When should I contact support?
Contact support when you need help understanding a tracking update, delivery estimate, parcel detail, or service request.
STILL NEED HELP?
Bring the tracking number when you have it.
That gives the support team the route context they need to understand your request.